Who we are
HiveIQ LLC ("HiveIQ", "we", "us") makes HiveIQ, a relationship intelligence extension for Chrome. HiveIQ LLC is based in North Carolina, United States. This policy explains what we collect when you visit hiveiq.ai or use HiveIQ, how we use it, and the choices you have.
What we collect
- Account and contact details you give us, such as your name and email address.
- Payment details, collected and stored by Stripe. We never see or store your full card number.
- Email, calendar and contact metadata from the Gmail, Google Calendar and Google Contacts access you authorize: timestamps, participants, subject lines, calendar event details and contact names. We do not read the body of your emails, your attachments or your event descriptions.
- LinkedIn page details shown to you while you browse LinkedIn with the extension active, such as a contact's name and role.
- Professional details about your contacts, such as job title and company, from a business data provider.
- Usage data, such as which features you use and basic diagnostics that help us fix problems.
- Website data, such as pages visited, collected through cookies and Google Analytics.
How we use it
We use your information only to:
- provide HiveIQ to you, including your relationship suggestions;
- run your account, process payments and provide support;
- send service messages, and our newsletter if you subscribe;
- keep HiveIQ secure and meet legal obligations.
We do not sell your personal information, we do not use it for advertising, and we never use it to train AI models.
Google user data
HiveIQ's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the features you see in HiveIQ. We do not transfer it to others except as needed to provide the service, to comply with law, or as part of a merger or acquisition, and we do not use it for advertising. People at HiveIQ do not read it unless you ask us to for support, it is needed for security or legal reasons, or it has been aggregated and anonymized for internal operations.
Who we share data with
We share data only with service providers that help us run HiveIQ, and only what each one needs to do its job:
- secure hosting and data storage;
- data processing that powers your suggestions;
- business data lookups for contact details, such as job title and company;
- payment processing;
- email delivery;
- website hosting and analytics.
Payment card details are handled by our payment processor, Stripe, under Stripe's privacy policy.
Contact details from data providers
To fill in a contact's job title, company, location and professional profile links, HiveIQ sends that contact's email address and name to a third-party data provider, which returns the professional details it holds. HiveIQ shows those details only to the user whose contact it is and never shares them with other users. When a person asks the data provider to delete their information, HiveIQ removes the details it received about them. Anyone can ask HiveIQ to remove their details at privacy@hiveiq.ai.
How long we keep it
We keep your data while your account is active. When you delete your account in HiveIQ's Settings, we hold it for 30 days in case you change your mind, then delete it, including the contact details we received from our data provider. If you ask us by email to delete your data, we do the same. Payment records are kept by Stripe, as the law requires.
Security
Data is encrypted in transit and at rest. We limit who can access it and review that access regularly. No system is perfectly secure, and we will tell you promptly if a breach affects your data.
Cookies
The website uses essential cookies so it works, and analytics cookies so we can see which pages are useful. You can block or delete cookies in your browser settings.
Your rights and choices
You can ask us to access, correct, export or delete your data at any time. You can remove HiveIQ's Google access from your Google Account permissions page, and unsubscribe from emails with the link in any email.
Email support@hiveiq.ai and we will respond within 30 days.
Children
HiveIQ is for professionals aged 18 and over. We do not knowingly collect data from children.
Changes to this policy
If we make a material change, we will email you or post a notice on this site before it takes effect. The date at the top shows the latest update.
Contact
Questions about privacy: support@hiveiq.ai. HiveIQ LLC, North Carolina, United States.